Refund policy

Last updated: 14 November 2026

Your right to cancel

If you are a consumer buying online, you have the right to cancel your order for any reason within 14 days of the day you receive your goods. You do not need to give a reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

How to cancel

Tell us clearly that you want to cancel using our Contact page, and include your name, order number and the item(s) concerned. We will confirm by email and explain how to send the item back.

Sending items back

Please return the goods without delay and no later than 14 days after telling us you wish to cancel. Please package the item carefully, as you are responsible for it until it reaches us. If you cancel under your 14-day right, you pay the cost of returning the goods. If the item is faulty, damaged or not as described, we pay for the return.

Refunds

We will refund the price you paid, plus standard delivery charges, within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. Refunds go to the original payment method. We may reduce a refund if the goods have lost value because they were handled more than was needed to check their nature, characteristics and function.

Exceptions

The right to cancel does not apply to some goods, for example sealed items that are not suitable for return for health or hygiene reasons once unsealed.

Faulty or misdescribed items

Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, not as described or not fit for purpose, contact us. You may be entitled to a refund, repair or replacement, including a right to reject faulty goods within 30 days of delivery.