Terms of service

Last updated: 14 November 2026

About these terms

These terms apply to purchases made from Haddon Row through this website. By placing an order you agree to them. You can contact us at any time using our Contact page or by email at haddonrow@hotmail.com.

Prices

Prices are shown in pounds sterling (GBP). The price shown at checkout is the price you pay, including delivery. If we notice an obvious pricing error we may cancel the order and refund you in full.

Placing an order

Your order is an offer to buy. Our contract with you is formed when we send you an order confirmation email. We may decline an order, for example if an item is unavailable or the delivery details are incomplete. If we cancel an order we will refund anything you have paid.

Delivery

We deliver to addresses in the United Kingdom. Delivery is free and the estimated delivery time is shown at checkout and in our Shipping policy. If we are late, you may cancel the order for a refund after 30 days.

Right to cancel and returns

You have the right to cancel your order within 14 days of receiving your goods. Please see our Returns and Refunds policy for how this works and who pays for returns.

Faulty or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have rights under the Consumer Rights Act 2015, including to reject faulty goods within 30 days of delivery. Nothing in these terms affects your statutory rights.

Using your product safely

Please read the instructions and safety notes on each product page and in the box. This is particularly important for electrical and heated products. Do not use damaged products.

Our responsibility

We are responsible for foreseeable loss and damage caused by our breach of these terms or our negligence. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

Website content

The content of this website, including text, images and design, belongs to Haddon Row or its licensors and may not be copied without permission.

Your data

We use your personal data as described in our Privacy Policy.

Complaints

If you have a complaint, please contact us first and we will do our best to put it right.

Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland you can also bring claims in the courts of the country where you live.

Changes

We may update these terms from time to time. The version that applies to your order is the one published on the date you placed it.